9p99 Privacy Policy

1. Introduction

9p99 ("we", "us", "our") operates the online gambling platform accessible at https://9p99.vip, providing casino games, sports betting, crash games and related services to players in Bangladesh and other permitted jurisdictions. This Privacy Policy describes how 9p99 collects, processes, stores, shares and protects personal information relating to users of the platform ("you", "your", "player"). It also describes the rights you have in relation to your personal data and explains how you can exercise those rights by contacting us.

By registering an account or using any part of the 9p99 service, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this policy, you should not use the 9p99 platform. We recommend that you read this policy in full and retain a copy for your records. This policy should be read alongside our Terms and Conditions, which govern your use of the Service.

2. Privacy at a Glance

Here is a plain-language summary of how 9p99 handles your data. Full details are in the sections that follow.

3. Information We Collect

9p99 collects personal information that is necessary to provide you with a safe, compliant, and high-quality online gaming experience. The categories of personal information we collect, and the primary reason for collecting each, are set out in the table below. We collect only what is reasonably necessary for the stated purpose; we do not collect excessive or irrelevant personal data.

Where 9p99 requires you to submit identity or financial documents for KYC purposes, those documents are processed securely, stored in encrypted form, and accessed only by authorised compliance personnel. Document copies are not retained beyond the period required by applicable law or regulation.

4. How We Use Your Information

9p99 uses the personal information it collects for specific, documented purposes only. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected. The primary purposes for which we process your personal data are:

• To provide and operate the 9p99 service — creating and managing your account, processing bets, settling winnings, and handling deposits and withdrawals via bKash, Nagad, Rocket and Upay.
• To verify your identity and comply with know-your-customer (KYC) requirements, anti-money laundering (AML) obligations, and applicable legal requirements in the jurisdictions where 9p99 operates.
• To provide customer support — responding to your queries, resolving disputes, and communicating material changes to the service or these policies.
• To send you promotional communications about bonuses, new games, and seasonal offers — only where you have provided your consent to receive such communications. You may withdraw consent at any time by contacting our support team.
• To support responsible gaming — monitoring betting patterns and account activity to identify players who may need assistance, and delivering responsible gaming tools such as deposit limits and self-exclusion on request.
• To detect, investigate and prevent fraud, cheating, collusion, and other prohibited conduct as defined in our Terms and Conditions, and to cooperate with law enforcement where legally required.

5. Legal Basis for Processing

9p99 processes your personal data only where a lawful basis exists for doing so. The legal bases we rely on are:

• Contractual necessity — processing required to provide the services you have requested, including account management, payment processing, and bet settlement.
• Legal obligation — processing required to comply with KYC, AML, and other applicable legal and regulatory obligations.
• Legitimate interests — processing for fraud prevention, security monitoring, platform optimisation, and responsible gaming analysis, where those interests are not overridden by your rights.
• Consent — where we send you promotional communications or use non-essential cookies, we rely on your freely given consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Sharing Your Information

9p99 does not sell, rent, or trade your personal information to any third party. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose:

• Payment processors — bKash, Nagad, Rocket, and Upay receive the transaction data required to process your deposits and withdrawals. These providers have their own privacy policies and operate under their own data-handling obligations.
• Game providers — Pragmatic Play, Evolution Gaming, Spribe, Ezugi and other game studios may receive session and technical data required to deliver and audit their games on the 9p99 platform. Game providers do not receive your financial details or full identity documents.
• Regulatory and law enforcement authorities — where we are required by law, court order, or lawful regulatory request to disclose personal data, we will do so. We will notify you of any such disclosure where legally permitted to do so.
• Service providers — third-party vendors we engage for hosting, analytics, fraud detection, customer support tooling, and similar operational purposes, under strict data-processing agreements that prohibit them from using your data for their own purposes.

In the event of a business transfer, merger, or acquisition involving 9p99, personal data held by 9p99 may be transferred to the acquiring entity, subject to equivalent data protection obligations being maintained. You would be notified of any such transfer in advance where practicable.

7. Payment Data and Financial Privacy

9p99 takes the protection of financial data with the utmost seriousness. All payment transactions on 9p99 are processed through established local payment networks including bKash, Nagad, Rocket, and Upay. 9p99 does not store full card numbers, CVV codes, or complete mobile banking PINs. The financial identifiers we retain are limited to what is required to match a transaction to your account and to process a withdrawal to the correct destination.

Transaction records are retained in accordance with our data retention policy and applicable financial regulatory requirements. These records are encrypted at rest and in transit. Access to financial records is restricted to authorised 9p99 compliance and finance personnel and is subject to access logging and periodic audit.

8. Cookies and Tracking Technologies

9p99 uses cookies and similar tracking technologies on its platform to ensure the service functions correctly, to analyse usage patterns, and to improve the overall user experience. The types of cookies we use are:

• Essential cookies — strictly necessary for the platform to function. These include session authentication tokens, security tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Analytics cookies — used to collect aggregate, anonymised data about how players navigate and use the platform, including which games are most popular and where users experience friction. This data informs product decisions.
• Functional cookies — used to remember your preferences, such as your chosen language and display settings, so you do not need to reset them on every visit.
• Responsible gaming cookies — used to enforce session time limits, deposit limit reminders, and self-exclusion status that you have set on your account, ensuring those controls remain effective across devices.

You may manage non-essential cookies through your device browser settings. Please be aware that disabling certain cookies may affect the functionality of the 9p99 platform. Continued use of the platform after being presented with our cookie notice constitutes acceptance of our cookie use as described in this policy.

9. Data Retention

9p99 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law or regulation. In practice, this means: account data and identity verification documents are retained for the duration of your account and for a minimum of 5 years after account closure, in line with anti-money laundering record-keeping requirements; transaction records are retained for a minimum of 5 years from the date of the transaction; and technical and usage logs are retained for up to 12 months, after which they are anonymised or deleted.

When personal data is no longer required and no legal retention obligation applies, 9p99 will securely delete or irreversibly anonymise that data. You may request early deletion of your personal data by contacting our support team, subject to any overriding legal retention obligations that prevent deletion.

10. Your Rights

As a user of the 9p99 platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within 30 days.

• Right of access — you may request a copy of all personal data we hold about you, along with information about how it is being processed.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you may ask us to correct or complete it.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations.
• Right to restriction — you may ask us to restrict processing of your personal data in certain circumstances, for example where you contest its accuracy or object to its processing.
• Right to data portability — where processing is based on your consent or on a contract, you may request that we provide your personal data to you in a structured, machine-readable format.
• Right to object — you may object to processing of your personal data where we rely on legitimate interests as the legal basis, including objecting to use of your data for direct marketing purposes.

To exercise any of the above rights, submit your request in writing to [email protected] with the subject line "Data Rights Request" and include your registered account username and a brief description of your request. We may need to verify your identity before processing your request. We will not charge a fee for processing a rights request unless it is manifestly unfounded or excessive.

11. Security Measures

9p99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, role-based access controls limiting internal access to personal data on a need-to-know basis, multi-factor authentication for administrative system access, regular security testing and vulnerability assessments, and 24/7 monitoring of platform infrastructure for anomalous activity.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a high risk to your rights, 9p99 will notify affected players without undue delay and will take all appropriate remedial steps. You can reduce your own risk by using a strong, unique password for your 9p99 account and by enabling any two-factor authentication options available to you.

12. Children and Minors

The 9p99 platform is strictly intended for persons aged 21 years and above. 9p99 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on 9p99, please contact us immediately at [email protected] so that we can investigate and act accordingly.

13. Changes to This Privacy Policy

9p99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in the law, our data practices, or the services we offer. Where a change is material, we will make reasonable efforts to notify registered players via the platform prior to the change taking effect. The updated policy will be posted on this page with a revised effective date.

Your continued use of the 9p99 platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed of how we protect your data. The date shown in the "Effective Date" field at the top of this page always reflects the most recent version.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9p99 handles your personal data, please contact our support team by email. We are committed to resolving all privacy-related enquiries promptly and transparently.